Secrets Maroma Concierges Go Above and Beyond

Today on the blog we have the pleasure of featuring a guest blog post by the Secrets Maroma Beach Riviera Cancun e-concierge, Romina Pizzuti!

Here at Secrets Maroma Beach Riviera Cancun, we are so proud to have several staff members that are part of the esteemed concierge association, “Les Clefs D’or” (The Golden Keys). This type of recognition can only be achieved by those who care deeply about customer service and put in the hard work to ensure the best possible customer experience. At Secrets Maroma Beach, this is what we care about most–taking care of people and making them feel truly at home at our resort.

SEMRC Concierge Team Happy Smiling Staff Secrets Maroma

Our concierge staff members at Secrets Maroma Beach Riviera Cancun are always there to ensure our guests have the vacation of a lifetime.

The word concierge comes from the Latin word “conservous,” meaning the guardian of the lamps. This was the name given to the person in charge of fulfilling every desire and request at the palace of the emperor. Ferdinand Gillet, head concierge at the Hotel Scribe Paris, founded Les Clefs D’Or in 1929. The symbol of the gold cross represents partnership and quality assurance in service. Concierges that are members of Les Clefs D’Or have knowledge of what happens in their cities, ably advise customers on local restaurants, sporting and social events, hiking, shopping, cultural destinations, flight reservations and so much more.

semrc_signature

Exceptional service makes a vacation to Secrets Maroma Beach Riviera Cancun a truly spectacular experience.

The best concierges can direct guests to any place or product at any time, day or night, simplifying the process without you having to lift a finger. They also keep in contact with all their fellow members, creating a united organization that helps guests who come from all over the world to Secrets Maroma Beach. Congratulations to everyone at Secrets Maroma Beach Riviera Cancun who has achieved this high honor!

Secrets Resorts & Spas is recognized by the American Academy of Hospitality Sciences

Secrets Resorts & Spas top priority is great service for all of our guests as part of your Unlimited-Luxury® experience. The American Academy of Hospitality Sciences (AAHS) has recognized this commitment by honoring us with their International Five Star Diamond Award.

The Five Star Diamond Award is given to resorts that meet AAHS standards as decided by members of the organizations International Board of Trustees. The properties honored excelled in the following categories:

  • Overall guest satisfaction
  • Accommodations
  • Hotel facilities
  • Professionalism carried out by hotel staff
  • Quality of service

“The Five Star Diamond Award represents the best in luxury hospitality, with a primary emphasis on guest satisfaction and services,” said Joseph Cinque, President of The American Academy of Hospitality Sciences.

We are proud to announce the following resorts have been awarded the International Five Star Diamond Award. Congratulations to Secrets Huatulco Resort & Spa, Secrets The Vine Cancun, Secrets Maroma Beach Riviera Cancun, Secrets Wild Orchid Montego Bay, Secrets St. James Montego Bay, Secrets Puerto Los Cabos Golf & Spa Resort, Secrets Marquis Los Cabos, Secrets Silversands Riviera Cancun, Secrets Capri Riviera Cancun, and Secrets Royal Beach Punta Cana!

Secrets

 

Calling all Secrets Society Brides!

Are you a bride to be? Are you considering a destination wedding? There are countless reasons to get married at Secrets Resorts & Spas, and now we have one more for you–we have partnered with David’s Bridal to provide future Secrets Resorts & Spas brides with a coupon for $30 off any purchase of $100 or more!

Start the next chapter of your lives in a storybook tropical setting at Secrets Resorts & Spas.

Start the next chapter of your lives in a storybook tropical setting at Secrets Resorts & Spas.

Book your Secrets destination wedding before October 21, 2014 and email us at socialmedia@amresorts.com with the subject line “Destination Wedding & Honeymoon Offer” to receive your David’s Bridal coupon.

10.15.14 wedding collage

You can rest assured that every detail of your Secrets Resorts & Spas wedding will be picture-perfect!

FanCorp_Profile

If you’re a member of Secrets Society, not only can you take advantage of this offer yourself, but you can earn Secrets Society points! We’ve created a new Mission just for community members that are planning a wedding; all you have to do is share this exciting David’s Bridal offer with your friends and family on Facebook to earn points. Log-in to your Secrets Society account to check it out! Keep in mind as you plan for your big day that if you continue to complete Secrets Society missions, you could earn points toward fun Secrets perks, like  spa credits to use before your big day or during your honeymoon!

 

 

Come Experience the All-New Secrets Playa Mujeres!

In just over a month, the newest member of the Secrets family, Secrets Playa Mujeres Golf & Spa Resort, will be officially open to guests! Set along the famous white sand beaches of Playa Mujeres and a mere 10 minutes north of Cancun, this brand new all-suite resort will raise the bar on adults-only luxury. Secrets Playa Mujeres will open its doors November 15, 2014 to offer an Unlimited-Luxury® escape in a privileged location.

SEPMJ aerial

Secrets Playa Mujeres Golf & Spa Resort will offer incredible ocean views paired with the highest level of luxury in an adults-only setting.

Unlimited-Luxury® is more than just a phrase–it’s a commitment to fulfilling your every wish and exceeding your expectations at every turn. It includes every amenity you’d expect from a world-class destination and so much more! At Secrets Playa Mujeres, these amenities include elegant accommodations with stunning views, gourmet dining at eight gourmet restaurants, choice of mood-setting turn-down service, complimentary mini-bar refreshed daily, unlimited premium drinks at six bars and lounges, endless day and nighttime activities and entertainment and so much more!

SECPM_BAR_Desires

Keep the party going well in to the night at Secrets Playa Mujeres Golf & Spa Resort’s Desire Music Lounge.

With Unlimited Connectivity, guests can stay connected with friends and family while at Secrets Playa Mujeres. Download the Secrets Resorts & Spas app to receive free WiFi throughout the entire resort and free calling to the US, Canada and local Mexican land lines. Unlimited Connectivity users will also be able to view daily activity and entertainment schedules, access dining menus and restaurant times and book spa appointments.

D:PROYECTOSHOTEL Playa MujeresProyectoRENDERS22 FEBREROJun

Every suite at Secrets Playa Mujeres Golf & Spa Resort features a beautiful view.

From the moment you wake, your days and nights at Secrets Playa Mujeres are filled with nearly endless opportunities. From beach walks and yoga to snorkeling and championship golf, the choices are all yours! There are two sparkling swimming pools with stunning views and an expansive, sugar-white beachfront to make you feel truly in paradise. Stay as busy as you like with cooking, cocktail and Spanish classes, weekly theme parties and even on-site shopping!

Unlock Secrets

Are you ready for your escape to Secrets Playa Mujeres Golf & Spa Resort? Like us on Facebook for your chance to win some fabulous prizes! One winner will be chosen at each of the following fan milestones: When we reach 2,500 and 5,000 fans, we will give away a Secrets Playa Mujeres Fan Pack. At 7,500 fans, we will give away an Apple iPad Air. Once we reach 10,000 fans, one lucky Facebook fan will win a 5-night stay for two with airfare to the all-new Secrets Playa Mujeres Golf & Spa Resort! Like us here for your chance to win!

 

Go Beyond Gourmet with Molecular Gastronomy at Secrets Maroma Beach!

Secrets Maroma Beach Riviera Cancun is proud to present our Fusion restaurant inside the World Café! Fusion offers an exciting menu that utilizes “Molecular Gastronomy,” or the application of science to culinary practice.

IMG_0711

Take your taste buds on at adventure at Secrets Maroma Beach Riviera Cancun’s Fusion restaurant.

Our Executive Chef believes cooking is an art which can be constantly improved. Molecular cuisine is a variant of food science that uses new tools, ingredients and preparation methods. In our hotel we already have a wide variety of flavors and are always innovating to delight our guests. We thought it was time to offer them a truly innovative culinary experience.

IMG_0738 (2)

Secrets Maroma Beach Riviera Cancun’s Fusion restaurant serves up incredible and often unexpected flavor combinations.

The experience at Fusion begins with the welcome cocktail, a drink also prepared with modern techniques, and continues with eight courses served as petit portions that include seafood, vegetables, fish, meat, soup, Carpaccio, foie gras intermezzo, desserts and so much more. Guests will encounter foods and textures they’ve never imagined, such as tomato ice cream, which may sound peculiar but is truly a delight! Our chef says his favorite dish would have to be the the Chilean Sea Bass with artichoke cream and foie gras reduction.

IMG_0777

Welcome cocktails at Secrets Maroma Beach Riviera Cancun’s Fusion restaurant.

We recommend for all guests to enhance their experience at Fusion by experimenting with wine pairing. There are five types of wines included along with Moet & Chandon Brut champagne. Each pairing is expertly selected by our sommeliers and executive chefs.

IMG_0727

Complete your experience at Secrets Maroma Beach Riviera Cancun’s Fusion restaurant with expertly-paired wines.

We invite all our guests to visit the Fusion Restaurant to experience the height of contemporary cuisine. Come see what everyone has been talking about at Secrets Maroma Beach Riviera Cancun!

A New Beginning for Los Cabos

We’ve already shared with you the moving demonstrations of support from the different resorts of the AMResorts collection to all affected by Hurricane Odile, especially our staff members and their families.

In response to these, the crew members currently working on the recovery and cleanup process of Zoëtry Casa del Mar Los Cabos, Secrets Marquis Los Cabos, Secrets Puerto Los Cabos Golf & Spa Resort and Dreams Los Cabos Suites Golf Resort & Spa did not take long on sending an optimistic reply back showing their thankfulness for those expressions of love and support from their fellow resorts.

Ya hemos compartido con ustedes las conmovedoras demostraciones de apoyo hacia nuestros compañeros de staff de los hoteles en Los Cabos desde diferentes hoteles parte de la colección AMResorts dirigidos a aquellos afectados por el paso del huracán Odile, especialmente para los miembros de nuestro staff y familias en (blog name and hiperlinked to blog).

En respuesta a ello, los colaboradores que se encuentran trabajando en la recuperación y limpieza de Zoëtry Casa del Mar Los Cabos, Secrets Marquis Los Cabos, Secrets Puerto Los Cabos Golf & Spa Resort y Dreams Los Cabos Suites Golf & Spa Resort no tardaron en responder el mensaje con optimismo. Mostrando su agradecimiento por aquellas expresiones de amor y apoyo de parte de sus compañeros en hoteles hermanos.

Dreams Los Cabos Suites Golf Resort & Spa

Dreams Los Cabos Suites Golf Resort & Spa

Secrets Marquis Los Cabos

Secrets Marquis Los Cabos

Secrets Puerto Los Cabos Golf & Spa Resort

Secrets Puerto Los Cabos Golf & Spa Resort

Zoëtry Casa del Mar Los Cabos

Zoëtry Casa del Mar Los Cabos

AMResorts is United for Cabo #CaboShines

After Hurricane Odile hit Los Cabos, the resorts that make up the AMResorts family reached out with moving messages of support toward our fellow co-workers. 

Después de paso del Huracán Odile por el destino de Los Cabos los diferentes hoteles de la  familia AMResorts se solidarizan con sus compañeros y enviándoles conmovedores mensajes de apoyo.

AM Resorts corporate

AMResorts Corporate

It is in these difficult times that we must come together and support each other. Following AMResorts slogan “Together We Can,” members of our company have united through the campaign “Unidos Por Los Cabos” (United for Los Cabos) that not only sends support messages to our brothers and sisters in Los Cabos, but the resources needed so our staff members and their families who’ve suffered the loss of their homes can have a new beginning.

Es en estos momentos difíciles cuando debemos unirnos y apoyarnos unos a los otros. Siguiendo el lema de AMResorts “Juntos Podemos”, los miembros de nuestra empresa en diferentes niveles se han unido en la campaña “Unidos Por Los Cabos” que no sólo llevará mensajes de aliento a nuestros compañeros. Sino que también los recursos necesarios para que nuestros colaboradores y sus familias que han sufrido la pérdida de su patrimonio puedan tener un nuevo comienzo.

Here are some of the messages of support sent by our fellow resorts along of the different brands of the AMResorts group.

Estas son algunas de las imágenes con mensajes de apoyo que han sido enviadas por nuestros hoteles hermanos a lo largo de las diferentes marcas del grupo AMResorts.

Post your messages of support to Facebook or Twitter using the hashtag #CaboShines

Publique su mensaje de apoyo en Facebook y Twitter utilizando el hashtag #CaboShines

DRELR_Juntos por Los Cabos

Dreams La Romana Resort & Spa

DREPA_Juntos por Los Cabos

Dreams Puerto Aventuras Resort & Spa

DRERC_juntos pode los cabos[1]

Dreams Riviera Cancun Resort & Spa

DRETU_juntos pos los cabos[1]

Dreams Tulum Resort & Spa

DREVM_juntos por los cabos[1]

Dreams Villamagna Nuevo Vallarta

NOJRC_juntos por los cabos[1]

Now Jade Riviera Cancun

NOSRC_juntos pos los cabos[1]

Now Sapphire Riviera Cancun

SECHU_juntos pos los cabos[1]

Secrets Huatulco Resort & Spa

SEMRC_juntos pos los cabos[1]

Secrets Maroma Beach Riviera Cancun

SESRC_juntos por los cabos[1]

Secrets Silversands Riviera Cancun

SEVPV & NOAPV_juntos por los cabos[1]

Secrets Vallarta Bay Puerto Vallarta & Now Amber Puerto Vallarta

SUDIX_juntos pos los cabos[1]

Sunscape Dorado Pacifico Ixtapa

 [youtube https://www.youtube.com/watch?v=yb_0xA61osU&w=560&h=315%5D