Great service makes a great vacation. At Secrets Resorts & Spas, as well as our sister resorts, it’s a rule we live by. Our staff is skilled at balancing being helpful with being friendly and doing it all with a smile.
All of our dedicated staff members deserve a big thank you, but we’re proud to single out those who have been awarded with TripAdvisor’s Exceptional Service Award! Every year TripAdvisor looks at your reviews to see if anyone specific went above and beyond to make your getaway that much more special. Congrats to Orlando, Alex, Maritza and Martin! Your service is appreciated and thank you for your continued dedication.
Is there someone you think needs to be recognized? Make sure you write a review on TripAdvisor and tell us your story!
Thanks to our cleaner and concierge at secrets silver sands for the quick thinking and medical care that saved my husbands life on our honeymoon in August 2014 when he was found in our room with masi e internal bleeding. And for the hotels staff care of myself while my husband was in intensive care, they gave me lifts to the hospital daily and all staff would ask how he was and how they could possibly help
We wish to return soon so we can have our special honeymoon again xxxx