Today on the blog we have the pleasure of featuring a guest blog post by the Secrets Maroma Beach Riviera Cancun e-concierge, Romina Pizzuti! “…and this is where all begins…people are unique, with love and motivation they can achieve amazing things…” These words define the feelings of Human Resources Manager, Catalina Moreno when she speaks about her team and the entire hiring process. Secrets Maroma Beach Riviera Cancun puts a strong emphasis on the development of work skills and the personal growth of each employee. All of this is based in the business philosophy that is built out of 10 important values: Honesty, creativity, productivity, warm and cheerful service, consistency, teamwork, passion, responsibility and justice.
The hiring process is not an easy task. It begins with selecting the very best talent based on each person’s experience and knowledge. Catalina says, working at Secrets Maroma Beach should be a wonderful, new life experience for everyone. She notes that in addition to receiving excellent benefits and top-notch work experience, employees also gain a ‘second family’ amongst others working at the resort who all take pride in putting the happiness and satisfaction of all guests first.
Curious as to how guest and employee satisfaction is evaluated? With several surveys in use for both, the feedback we receive helps to evaluate what people like and where there is room for improvement. Catalina is particularly proud that Secrets Maroma Beach has been honored by Top Company as one of the Super Empresas every year since 2010. Catalina’s goal for the future is to continue bringing the best smiling faces to Secrets Maroma Beach to ensure each guest always has an unforgettable stay! Don’t miss the opportunity to meet the amazing team at Secrets Maroma Beach Riviera Cancun! Book your escape today!