WOW stories highlight an instance where the resort went above and beyond for a guest or group. We are excited to share this touching story with you from Secrets Akumal and look forward to sharing more beautiful moments from our resorts!
When Mr. and Mrs. R arrived at Secrets Akumal Riviera Maya ready to be pampered, they were asked if they were celebrating anything special during their stay. They were moved by the staff’s interest and told them that Mrs. R had just come out victorious in her battle against cancer. While sharing their personal story with the Secrets Akumal team, Mr. and Mrs. R were both very emotional, so resort staff decided to take their celebration of life to the top and make their getaway as memorable as possible.
The team decorated their room with special photos of the couple and asked Mr. R what their favorite song is. He told them that it was “Hoy me he vuelto a enamorar” by Alejandro Fernández and Gloria Estefan — a song that both dedicated to each other almost every day since Mrs. R began her battle against cancer. With the help of the resort’s DJ, Jesus, the team worked together to create a video in tribute to the couple’s love, including phrases they said while speaking with their concierge Daniel.
On the last day of their stay, Mr. and Mrs. R went to the front desk to say goodbye to Daniel, who then asked them to accompany him to the resort’s auditorium. When they arrived, they found the entire Secrets Akumal team who had worked so hard to make their stay memorable waiting for them. A projection appeared, and the video that Jesus and his team created began to play. At the end, everyone strongly applauded, and Mr. and Mrs. R infinitely thanked them with tears in their eyes. They graciously exclaimed that it was the best vacation they ever had, saying that each and every one of the resort staff members had touched their hearts.
We love sharing these WOW stories with you, and can’t wait to see you on your next getaway! For WOW deals, be sure to check out our Instant Savings Sale, 5th Room Free, and all other promotions on our special offers page!
Secrets Akumal Riviera Maya, ideally located in the heart of the Riviera Maya along the famed white-sand beaches and calm, clear waters of Akumal, fuses elegant and original design with nature’s elements. Rated as one of the “Top 10 Beaches in Mexico” by TripAdvisor® and with a name meaning “place of the turtle” in Mayan, Akumal is renowned for its beautiful beaches and green sea turtle population making this oasis a premium snorkeling location. This stunning new resort offers adults a charming, picturesque escape complete with an exceptional Unlimited-Luxury® experience.