Secrets Maroma Concierges Go Above and Beyond

Today on the blog we have the pleasure of featuring a guest blog post by the Secrets Maroma Beach Riviera Cancun e-concierge, Romina Pizzuti!

Here at Secrets Maroma Beach Riviera Cancun, we are so proud to have several staff members that are part of the esteemed concierge association, “Les Clefs D’or” (The Golden Keys). This type of recognition can only be achieved by those who care deeply about customer service and put in the hard work to ensure the best possible customer experience. At Secrets Maroma Beach, this is what we care about most–taking care of people and making them feel truly at home at our resort.

SEMRC Concierge Team Happy Smiling Staff Secrets Maroma

Our concierge staff members at Secrets Maroma Beach Riviera Cancun are always there to ensure our guests have the vacation of a lifetime.

The word concierge comes from the Latin word “conservous,” meaning the guardian of the lamps. This was the name given to the person in charge of fulfilling every desire and request at the palace of the emperor. Ferdinand Gillet, head concierge at the Hotel Scribe Paris, founded Les Clefs D’Or in 1929. The symbol of the gold cross represents partnership and quality assurance in service. Concierges that are members of Les Clefs D’Or have knowledge of what happens in their cities, ably advise customers on local restaurants, sporting and social events, hiking, shopping, cultural destinations, flight reservations and so much more.


Exceptional service makes a vacation to Secrets Maroma Beach Riviera Cancun a truly spectacular experience.

The best concierges can direct guests to any place or product at any time, day or night, simplifying the process without you having to lift a finger. They also keep in contact with all their fellow members, creating a united organization that helps guests who come from all over the world to Secrets Maroma Beach. Congratulations to everyone at Secrets Maroma Beach Riviera Cancun who has achieved this high honor!

What to Expect at Secrets Royal Beach

As our newest resort to the Secrets Resorts & Spas brand, Secrets Royal Beach Punta Cana, has been quite busy since opening our doors on May 1, 2011. To ensure we are able to meet and exceed our guests’ expectations we have taken a number of steps to enhance our dining options, customer service, resort amenities and services available for our guests.

We also recently completed a photo shoot of our property and couldn’t wait to share the images with our fans, followers and guests! Take a look below at some of our resort imagery to get an idea of what you can expect during your next visit!

Main lobby welcomes guests with a modern motif.

Rendezvous lobby bar welcomes guests with contemporary décor.

The outside plaza at dusk creates a romantic setting.

Deluxe Swim-Up Guestroom welcomes guests with Caribbean-inspired décor and a spacious living room area.

Oceana Restaurant invites guests to a modern dining experience.

The main pool has lounge chairs, cabanas and a swim-up bar for guests to enjoy.